SYDMAY product after-sales service policy follows our warranty policy, so that users are really assured, the following questions on the user’s concerns in the form of Q & A list. Any question can contact us by email: gm@sydmay.com or sale@sydmay.com
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Q1:What is the warranty period of Sydmay products?
A1:SYDMAY products power unit and accessories, power unit warranty for 2 years, accessories warranty for 1 years.
Q2:How to carry on your warranty policy once happened quality problem?
A2:You can contact us and tell more details of quality problem. Once be confirmed by us, we will give you free replacement.
Q3:Who afford the delivery fees when you give free replacement.
A3:If totally quality problem on products, Sydamy will afford the delivery fees.
Q4:Where is the delivery place?
A4:Shanghai, China.
Q4:Where is the factory?
A4:East China, different city.
Q5:If I want to OEM or OEM, what are my requirements?
A5:The quantity of power unit needs to reach 100 pcs and a certain number of accessories.
Q6:Can we commission new product development to Sydmay?
A6:Of course, we launch new products every year. At the same time, if you have good ideas and new products to develop, we provide a full range of services, from drawing design, mold making to mass production.